FAQ
Standard Delivery €3,95
Free Delivery on all orders over €50,00
Delivery usually takes 5/6 working days. For some special areas and for the islands (Calabria, Sicily, Sardinia and smaller islands) delivery generally takes place within 7/8 working days.* If you have any questions you can contact us at sales@the-body-shop.it.
* We point out in periods of high affluence, such as Black Friday, Christmas or Sales, that delivery times may increase. Furthermore, delivery times may be extended during the weeks with public holidays.
Sign up to our twice weekly newsletter to receive email updates on new products, exclusive subscriber discounts, special promotions, Sale access and more.
If you are interested in ordering any of the products from our fantastic Hemp or CBD ranges please contact us directly for further information at: sales@the-body-shop.com
Yes! We do have a Facebook page!
You can follow us to stay up to date on new product launches, exclusive facebook competitions and inside information from behind the scenes at The Body Shop Italy. https://www.facebook.com/TheBodyShopItalia
You can also stay up to date with what we're up to by following us on Instagram
If you haven't been able to find the answer in our customer services section, you can email us at sales@the-body-shop.it, detailing the problem you have encountered and our advisors will be happy to assist. This will go through to our customer service team.
We are also available to chat on Facebook https://www.facebook.com/TheBodyShopItalia
We strive for excellent Customer Service and value all feedback. You can send in your comments to sales@the-body-shop.it we'd love to hear from you.
We are delighted to announce
the launch of our new website!
It’s been designed with the user in mind.
You will find a wealth of information in an
easy-to-read format from either desktop, tablet or mobile.
As with any new website, we will continue to fine-tune
the content over the coming weeks but in the meantime, we would be pleased to
receive any feedback which you might have.
We hope you like it as much as we do!
Online security is really important to us and we're committed to ensuring we keep our customers safe when ordering online. In order to do this, we perform random security checks on our orders.
As part of these checks we may contact you and ask for you to verify some of the information in your order. In the unlikely event of any unauthorised use of your card you must report the transaction to your payment provider.
Our Commitment
We have created our commitment to make a positive difference in the 21st Century.
We want to inspire our customers, employees and The Body Shop At Home™ consultants and communities and to help us deliver the greatest impact we can as a sustainable business!
We've been building Bio-Bridges to help protect the rainforest. Bio-Bridges are restored wildlife corridors within damaged landscapes that help endangered species reconnect, enabling them and local communities to live more sustainably.
We want you to feel good inside and out, knowing you’re helping improve the livelihoods of local people and help endangered animals like Reggie, the Red-shanked Douc.
If we include palm oil in our products we purchase only RSPO certified palm oil.
In the case of palm oil derivatives we are also certified as sustainable by the RSPO, in some cases using the “book and claim” model as an interim solution until a critical mass of certified segregated materials becomes accessible on the market.
The Body Shop products are endorsed as cruelty-free by People for the Ethical Treatment of Animals (PETA).
The Body Shop® sources its ingredients only from suppliers who do not test their ingredients on animals. This is audited regularly to ensure absolute compliance with the British Union for the Abolition of Vivisection (BUAV) Humane Cosmetics Standard.
Our products are also endorsed as cruelty-free by People for the Ethical Treatment of Animals (PETA). Such are our high standards, recently the BUAV recognised The Body Shop® as setting “a gold standard” for the industry.
We were acquired by Natura in 2017 and sit under the umbrella of Natura & Co. Natura & Co represents the three pioneering companies within the Natura group, with a shared purpose and a common commitment to sustainable and ethical business practices.
Jobs
If you are interested to work at The Body Shop Italy please email us at sales@the-body-shop.it