DELIVERY

Delivery cost: €5.00 (Free for orders over €40)

Estimated delivery time: 2-3 working days from the order date for purchases made by 1:00 pm (excluding weekends and public holidays).

At the moment, we only ship to physical addresses located in Italy, Vatican City and the Republic of San Marino. We are unable to ship to international addresses.

HOW TO RETURN YOUR PRODUCTS

You can return Products purchased from The Body Shop online store by contacting our Italian Customer Care team by email at: customercare@thebodyshop.it.

Returns Form: To return a product because it is faulty or incorrect, please use the online Returns Form via the link in your delivery email and in your order confirmation.

The following information will be required to return your products:

●       The Transaction Reference Number shown in your purchase confirmation email

●       Delivery documentation containing the Shipment Number, with the following sections completed:

○       List and description of the Products being returned

○       Reason for returning the Products

●       Fully completed Returns Form

Returned items will be processed within five (5) working days of receipt.

●       Please take due care in packaging the parcel and in returning it, so that the Products are not damaged in transit.

●       You are required to use the courier indicated in the returns tool, as it provides both the tracking and insurance needed to ensure that the returned Products reach us, allowing us to process the return.

RETURNS: STEP-BY-STEP GUIDE

1. Click on the returns portal link: > Here

Fill in all the required information and book the collection.

2. Pack the parcel securely

3. Create your returns label:

Follow the instructions on the returns portal to complete the process.

4. The item arrives at our warehouse:

Our warehouse team will check your order.

REFUNDS

Please refer to our General Terms and Conditions of Sale. In general, you can choose to be refunded to the card used to make the purchase, or to receive a Gift Card of equivalent value. If you have simply changed your mind, the refund will only be issued once our warehouse has received the returned Products and verified that they are intact and have never been opened.

CONTACT US

We're here to help. Have another question? Contact our Customer Care team.

If you haven't been able to find the answer you were looking for, contact us by email at customercare@thebodyshop.it, describing the issue you have encountered in detail: our team will be happy to assist you.