If you cancel your subscription immediately after activating it, the service rules require an immediate termination of the associated benefits. Consequently, you will no longer be able to use the service or receive the scheduled products under the recurring plan.

If you wish to continue enjoying all the benefits and scheduled deliveries, your subscription must remain active until the end of the current billing cycle. You can still manage or cancel your renewal at any time before the next billing date directly from your account area.   

For any of the following changes, log into your account using the email address you used when you ordered and navigate to “Subscriptions”:

• Change delivery frequency
• Change delivery date
• Change payment details
• Change delivery address
• Skip a delivery
• Cancel my subscription

We will try to take payment two more times after the first unsuccessful attempt. If payment is unsuccessful after all 3 attempts, we will cancel the order. Please note, this does not cancel your subscription - we will attempt to place the order again in line with your next delivery date. If you wish to cancel your subscription, you can do this from your account or by contacting Customer Care.

No. Subscriptions enjoy the benefit of being already discounted by 10%, so we don’t allow further promotional discounts to be used as well.

Sorry no. Unfortunately LYBC rewards and birthday vouchers can't be used to pay for subscriptions at the moment.

Yes. Every subscription order will accrue LYBC points at the same rate as a regular order.

We’ll email you 5 days before your next subscription order is going to be processed to let you know. If you’d like to, you can switch the item for another – just log into your account and navigate to “Subscriptions”. If you don’t want a different item, you don’t need to do anything. We’ll automatically adjust your order and only charge you for the items we send. We’ll keep trying to place an order for the out-of-stock item for the next 30 days (don’t worry, we’ll keep you updated by email), after which point we’ll stop trying until your next scheduled subscription order is due.

If a product you have on subscription is discontinued, we will contact you ahead of time to let you know. We’ll do our best to offer you an alternative, but if we’re not able to we will need to cancel your subscription order.

Standard delivery €5.00

Free delivery on all orders over €40.00

Delivery generally takes 2-3* working days. For certain special areas and the islands (Calabria, Sicily, Sardinia and minor islands), delivery generally takes 4-5* working days. You can check the status of your shipment by clicking the link you received in your order confirmation. You will also receive email updates on the status of your shipment.

* Please note that during periods of high demand, such as Black Friday, Christmas or the Sales, delivery times may increase due to logistics network overload beyond our control.
Delivery times may also be longer during holiday weeks.

The security of your purchases is very important to us, and we are committed to ensuring the security of your information when you place an order online. To do this, we carry out random security checks on our orders and use certified anti-fraud tools. In the unlikely event of unauthorised use of your card, you should report the transaction to your payment provider.

Unfortunately, due to data protection regulations (GDPR), we were unable to transfer the details of your previous account managed by a different licensee; a new account will therefore need to be created. All previously obtained promotions, points and gift cards accordingly ceased to be valid on 31 August 2026. We apologise for any inconvenience caused. As with any new website, we will continue to refine the content over the coming weeks, but in the meantime we would welcome any feedback you may have — please write to us at: customercare@thebodyshop.it.

By signing up to our fortnightly newsletter, you will receive updates on new products, exclusive subscriber discounts, special promotions and more.

We created our Social Responsibility policy to have a positive impact, and because we believe you can do the right thing even while running a business. We want to inspire our customers, employees and society by acting as a sustainable company!

We have built Bio-Bridges to help protect the rainforest. Bio-Bridges are restored wildlife corridors within damaged landscapes that help endangered species reconnect, allowing them and local communities to live more sustainably. We want you to feel good, inside and out, knowing that you are helping to improve the livelihoods of local people and helping endangered animals like Reggie, the red-cheeked douc langur.

Where we include palm oil in our products, we only purchase RSPO-certified palm oil. In the case of palm oil derivatives, we are also certified as sustainable by the RSPO, in some cases using the "book and claim" model as an interim solution until a critical mass of certified segregated materials becomes available on the market.

The Body Shop products are certified cruelty-free by People for the Ethical Treatment of Animals (PETA). The Body Shop sources its ingredients only from suppliers who do not test their ingredients on animals. This is regularly checked to ensure full compliance with the British Union for the Abolition of Vivisection (BUAV) Humane Cosmetics Standard. Our standards are so high that the BUAV has recently recognised The Body Shop® as "a gold standard" for the industry.

The Body Shop products apply the highest safety standards, so that you can use them with complete peace of mind.
All products are made with high-quality ingredients and are assessed for safety and compliance in accordance with strict international regulations. Formulas are constantly updated and reformulated to reflect new safety research.

Most products are suitable for use by people aged 8 and over. We recommend that anyone under 11 ask an adult for advice, to avoid using the products incorrectly.

All our products pass rigorous safety testing and meet the legal requirements wherever they are sold. Where any safety advice applies to any of our products, we state this clearly on the packaging.
If you have any doubts or concerns about using any The Body Shop product during pregnancy, we recommend consulting your doctor.

Most The Body Shop products have a shelf life of three years if sealed and never opened. To check this for a specific product, check the label, which usually shows the minimum number of months for which a product will remain safe to use once opened (PAO). This is usually shown as an image of an open jar together with a number (e.g. 12M).

Yes. All our products are suitable for vegetarians!

Please refer to the recycling symbols on our packaging for instructions on how to recycle the products.

There is no internationally recognised definition of "hypoallergenic", so we are unable to make any statement in this regard. The Body Shop products are formulated with high-quality ingredients and are assessed applying the highest safety and compliance standards in accordance with strict international regulations, so that you can use them with complete peace of mind.

If you are interested in working for The Body Shop in Italy, write to us at info@thebodyshop.it.

If you are interested in opening an affiliated single-brand store in Italy, write to us at info@thebodyshop.it.

If you are interested in becoming a reseller of The Body Shop products in Italy, write to us at info@thebodyshop.it.