Standard delivery €5.00

Free delivery on all orders over €40.00

Delivery generally takes 2-3* working days. For certain special areas and the islands (Calabria, Sicily, Sardinia and minor islands), delivery generally takes 4-5* working days. You can check the status of your shipment by clicking the link you received in your order confirmation. You will also receive email updates on the status of your shipment.

* Please note that during periods of high demand, such as Black Friday, Christmas or the Sales, delivery times may increase due to logistics network overload beyond our control.
Delivery times may also be longer during holiday weeks.

The security of your purchases is very important to us, and we are committed to ensuring the security of your information when you place an order online. To do this, we carry out random security checks on our orders and use certified anti-fraud tools. In the unlikely event of unauthorised use of your card, you should report the transaction to your payment provider.

Unfortunately, due to data protection regulations (GDPR), we were unable to transfer the details of your previous account managed by a different licensee; a new account will therefore need to be created. All previously obtained promotions, points and gift cards accordingly ceased to be valid on 31 August 2026. We apologise for any inconvenience caused. As with any new website, we will continue to refine the content over the coming weeks, but in the meantime we would welcome any feedback you may have — please write to us at: customercare@thebodyshop.it.

By signing up to our fortnightly newsletter, you will receive updates on new products, exclusive subscriber discounts, special promotions and more.

We created our Social Responsibility policy to have a positive impact, and because we believe you can do the right thing even while running a business. We want to inspire our customers, employees and society by acting as a sustainable company!

We have built Bio-Bridges to help protect the rainforest. Bio-Bridges are restored wildlife corridors within damaged landscapes that help endangered species reconnect, allowing them and local communities to live more sustainably. We want you to feel good, inside and out, knowing that you are helping to improve the livelihoods of local people and helping endangered animals like Reggie, the red-cheeked douc langur.

Where we include palm oil in our products, we only purchase RSPO-certified palm oil. In the case of palm oil derivatives, we are also certified as sustainable by the RSPO, in some cases using the "book and claim" model as an interim solution until a critical mass of certified segregated materials becomes available on the market.

The Body Shop products are certified cruelty-free by People for the Ethical Treatment of Animals (PETA). The Body Shop sources its ingredients only from suppliers who do not test their ingredients on animals. This is regularly checked to ensure full compliance with the British Union for the Abolition of Vivisection (BUAV) Humane Cosmetics Standard. Our standards are so high that the BUAV has recently recognised The Body Shop® as "a gold standard" for the industry.

The Body Shop products apply the highest safety standards, so that you can use them with complete peace of mind.
All products are made with high-quality ingredients and are assessed for safety and compliance in accordance with strict international regulations. Formulas are constantly updated and reformulated to reflect new safety research.

Most products are suitable for use by people aged 8 and over. We recommend that anyone under 11 ask an adult for advice, to avoid using the products incorrectly.

All our products pass rigorous safety testing and meet the legal requirements wherever they are sold. Where any safety advice applies to any of our products, we state this clearly on the packaging.
If you have any doubts or concerns about using any The Body Shop product during pregnancy, we recommend consulting your doctor.

Most The Body Shop products have a shelf life of three years if sealed and never opened. To check this for a specific product, check the label, which usually shows the minimum number of months for which a product will remain safe to use once opened (PAO). This is usually shown as an image of an open jar together with a number (e.g. 12M).

Yes. All our products are suitable for vegetarians!

Please refer to the recycling symbols on our packaging for instructions on how to recycle the products.

There is no internationally recognised definition of "hypoallergenic", so we are unable to make any statement in this regard. The Body Shop products are formulated with high-quality ingredients and are assessed applying the highest safety and compliance standards in accordance with strict international regulations, so that you can use them with complete peace of mind.

If you are interested in working for The Body Shop in Italy, write to us at info@thebodyshop.it.

If you are interested in opening an affiliated single-brand store in Italy, write to us at info@thebodyshop.it.

If you are interested in becoming a reseller of The Body Shop products in Italy, write to us at info@thebodyshop.it.