Please read this document carefully, as it contains the terms and conditions to which you agree to be bound if you continue to use and purchase any of the products ("Products") listed on https://www.thebodyshop.it, whether accessed via a browser or a mobile device (the "The Body Shop Online Store"). The following terms and conditions ("the Terms"), together with the documents referred to in them, apply to your use of the e-commerce website thebodyshop.it and to any purchase made on it.

Use of the thebodyshop.it e-commerce website is subject to the terms contained in our Terms of Use, which apply regardless of whether or not you order Products from the thebodyshop.it e-commerce website. In the event of a conflict between the Terms of Use and these Terms, these Terms shall prevail.

Cosmetica Etica S.r.l., owner of The Body Shop brand in Italy, is fully committed to the responsible collection, use and care of personal information. The categories of personal information we process about you will depend on how you use our services and interact with us. All personal information is processed in accordance with our Privacy Notice.

1. ABOUT THE BODY SHOP

1.1 The thebodyshop.it e-commerce website is operated by Cosmetica Etica S.r.l. ("we", "us" or "our"), with registered office in Milan. We are registered with REA number MI-2798355. Our VAT registration number is IT14627550966.

1.2 Please direct any complaints, questions or correspondence regarding these Terms to the following email address: customercare@thebodyshop.it.

2. PURCHASING THE BODY SHOP PRODUCTS

2.1 You may purchase products from the thebodyshop.it e-commerce website only if:

a. they are available for sale and their details appear on the thebodyshop.it e-commerce website;

b. they are intended for delivery in Italy, the Republic of San Marino and Vatican City; and

c. they are for personal use, whether by you or by the intended recipient(s) of the Products. Cosmetica Etica S.r.l. reserves the right to refuse any order for which it has reasonable grounds to believe is intended for resale outside approved distribution channels.

3. PRODUCT DETAILS

3.1 Details of the Products available for purchase (including their price) are set out on the thebodyshop.it website from time to time.

3.2 Cosmetica Etica S.r.l. takes all reasonable care to ensure that all details, descriptions and prices of the Products displayed on the thebodyshop.it e-commerce website are correct at the time the relevant information is entered. Although every effort is made to keep the thebodyshop.it e-commerce website as accurate and up to date as possible, the information displayed at any given time may not exactly reflect the position at the time you place an order.

3.3 In addition, although Cosmetica Etica S.r.l. takes all reasonable care to ensure that the Product details displayed on the thebodyshop.it e-commerce website are correct, the actual colour of a Product may not exactly match that shown on your device or in advertising material, or the packaging may be slightly different.

4. PRODUCT PRICES

4.1 Where there is an error in the price of a Product that is obvious, unmistakable and that could reasonably have been recognised by you as a pricing error, we are not obliged to supply the Products to you at the incorrect price.

4.2 We may change our prices at any time. Such changes will not affect the price of any orders already placed for which we have already sent you an email confirming that the Products have been shipped.

5. PURCHASING PRODUCTS FROM THE THEBODYSHOP.IT E-COMMERCE WEBSITE

5.1 You can place an order to purchase a Product for sale on the thebodyshop.it e-commerce website by completing the checkout process and clicking the "Confirm Order" button on the basket page. Once you have clicked the "Confirm Order" button, you have made a binding offer to purchase the relevant Product (the "Offer").

5.2 On receipt of your Offer:

a. Order: If you pay by credit or debit card, we will send you the Order Confirmation once payment has been authorised by your bank ("Authorisation"). If you pay using another payment method that does not offer a similar Authorisation mechanism (e.g. gift card, PayPal, Klarna), we will send you the Order Confirmation directly (without Authorisation).

b. Shipping: we will contact you again separately to confirm that your order has been shipped ("Shipping Confirmation").

c. Formation of the contract: We are deemed to have accepted your Offer ("Acceptance"), and the related binding sales contract for the Product you ordered is deemed concluded between you and Cosmetica Etica S.r.l., only upon the Shipping Confirmation.

5.3 Timing of payment

a. With Authorisation: For payments by credit or debit card, we normally collect payment after the order is confirmed (i.e. after the Sale is concluded).

b. Without Authorisation: For other payment methods that do not offer a similar Authorisation mechanism, payment is normally collected when the order is submitted, before the Shipping Confirmation (i.e. before the Sale is concluded). Where, in such cases, we collect payment in advance (before Acceptance), this must be regarded as an advance payment made in anticipation of the future Sale, and must not be interpreted as an implied "acceptance" on our part. Our formal Acceptance occurs (and the Sale is deemed concluded) exclusively under section 5.2(c), upon the Shipping Confirmation, without exception, regardless of the exact timing of payment, which may vary slightly depending on the payment method chosen.

5.4 There may be situations in which Cosmetica Etica S.r.l. is unable to process your order, for example if:

a. the Product ordered has been discontinued or is no longer available;

b. your payment card (or other chosen payment method) does not authorise payment of the purchase price, or if we consider your credit references to be unsatisfactory;

c. you wish to ship to the address of a freight forwarding company, for example DHL, Bartolini and/or freight depots, and it is unable to accept delivery; and/or

d. you are located outside our delivery areas (see section 2.1b).

5.5 We may choose not to accept your order for any reason, including where the price of the Product has been incorrectly stated by us, or if you do not meet the order eligibility criteria set out in section 2 above.

5.6 If we are unable to process your order or decide not to accept it, we will inform you as soon as possible and refund any sums already paid (e.g. under section 5.3(b)). Cosmetica Etica S.r.l. will not be liable to you or to any third party for any loss or damage arising directly or indirectly from such refusal or from the inability to process the order.

5.7 If the supply of the Product is delayed due to an event beyond our control, we will contact you as soon as possible to let you know and will do what we can to reduce the delay. Provided we do this, we will not compensate you for the delay, but you may contact our Customer Care team using the details below to cancel the contract and receive a refund for any Products paid for in advance but not received.

6. PAYMENT METHODS

6.1 We accept various payment methods for purchases made online and in-store. Accepted methods may include debit cards, credit cards, gift cards, Klarna and other payment services listed at checkout.

6.2 By providing payment information, you confirm that:

a. you are authorised to use the chosen payment method;

b. all payment details provided are accurate and valid;

c. you will promptly update any information that changes (e.g. expired cards).

6.3 Payment is charged at the time of purchase (as described in more detail in section 5.2), unless otherwise specified. For card payments, your bank or card issuer may carry out a pre-authorisation or temporary hold on funds; we are not responsible for any related charges.

6.4 Third-party payment or credit service providers (including PayPal and Klarna) are entities independent of Cosmetica Etica S.r.l. When you use such services, their specific terms, conditions and privacy notices apply. Cosmetica Etica S.r.l. is not responsible for their decisions, credit checks, eligibility assessments, credit approval, service availability, or for any fees charged by your bank or payment service provider, nor for the operation of their instalment payment products. If you use any of these external payment services, your personal data may be shared with them in accordance with our Privacy Notice and their own privacy terms. Cosmetica Etica S.r.l. does not provide such credit or payment services and does not receive any fee or benefit when you use such third-party (payment or credit) services.

7. SHIPPING AND RETURNS

7.1 Please refer to the terms available here: Shipping and Returns Policy.

8. BULK PURCHASE POLICY

8.1 The Body Shop brand's retail policy on large (bulk) orders provides for sale exclusively to genuine consumers. This policy applies to all markets, single-brand stores, outlets, shop-in-shop points of sale, websites (including the thebodyshop.it e-commerce website) and third-party e-commerce platforms. Unauthorised third-party resellers who pose as consumers in order to purchase The Body Shop branded products in large quantities for commercial resale through unauthorised channels may be blocked or have their order subsequently cancelled. For example:

a. we may allow only 10 units of the same type of Product per transaction;

and/or

b. we may allow a maximum of £500 per week per buyer, per address, per household or per payment method.

8.2 This bulk purchase policy may be changed at any time.

9. YOUR RIGHT OF WITHDRAWAL – IF YOU CHANGE YOUR MIND

9.1 Your legal rights: You have the legal right to cancel your order if you change your mind (regardless of whether the Products are defective or not), provided that you exercise this right within 14 days of the date of delivery of the relevant Product and that the products are intact.

9.2 Your right of withdrawal in the event of a change of mind does not affect or limit your legal rights where the Products are defective or do not conform to their description (see section 10 below).

9.3 It is important to note that if you choose to cancel your order, you will be required to return the Products in the same condition in which you received them.

9.4 Certain Products are not suitable for return for hygiene and/or health protection reasons; this includes lipsticks, roll-on deodorants or other similar Products. If the Products have been unsealed or opened, you will not be able to cancel the order or return them for health protection reasons. Please note, however, that this exclusion does not apply if the Products were unsealed, damaged or defective at the time of receipt (see below).

9.5 To enable us to process the return, you are also required to return, within 14 days of cancelling the order, any Products sent free of charge as part of a promotion.

10. DAMAGED OR DEFECTIVE PRODUCTS AND INCORRECT ORDERS

10.1 You may replace your Products or obtain a full refund if the Products included in your order are damaged or defective on receipt, or if the Products you received do not match those you originally ordered.

10.2 We are under a legal duty to supply Products that conform to this contract, and nothing in these Terms will affect your legal rights. The Consumer Code provides that goods must conform to their description, be fit for purpose and of satisfactory quality. If Products purchased from the thebodyshop.it e-commerce website are found to be defective, you will be entitled to a refund or a replacement.

11. REFUNDS

11.1 Where Products are returned under section 9 (where you have simply changed your mind), we will refund:

a. the full purchase price.

11.2 Where Products are returned under section 10 (damaged or defective products, or incorrect orders), we will refund:

a. the full purchase price of the Product (unless you choose to receive an identical replacement item);

b. delivery charges (the cost of the initial shipment of the Product to your address); and

c. we will bear the cost of arranging collection of the Product;

d. the cost of shipping the replacement item, where you have chosen to receive a replacement item.

11.3 Once the returned goods have been received, it normally takes 3 to 5 working days for the funds to be credited back to the original payment method. However, this may take up to 14 days depending on the card issuer. If you paid via PayPal, funds are normally credited back on the same working day.

12. HOW TO CONTACT US

12.1 You can contact our team by email at customercare@thebodyshop.it.

13. LIABILITY

13.1 We are legally required to supply Products that conform to our contract with you. We do not accept liability for any losses that are not reasonably foreseeable, that are caused by a delay event beyond our control, or that could have been avoided by taking reasonable action.

13.2 The Products are supplied for domestic and private use only. Cosmetica Etica S.r.l. will not be liable for any loss relating to any business activity of yours, including, but not limited to, loss of revenue, income or profits, loss of data, or any business interruption.

13.3 You must follow all instructions and advice we may provide regarding the safe use or storage of the Products. We will not be liable for any damage to the Products caused by failure to follow such instructions and/or our advice.

13.4 There are certain liabilities that The Body Shop International Limited cannot exclude by law, and nothing in these Terms limits or attempts to limit any liability for death or personal injury arising from negligence, or liability for fraudulent misrepresentation, or any other liability that cannot be excluded under the law.

13.5 Nothing in our Terms affects your non-waivable legal rights.

14. EVENTS BEYOND OUR REASONABLE CONTROL

14.1 We will not be liable for any losses arising from any delay or failure to perform our obligations caused by events beyond the reasonable control of Cosmetica Etica S.r.l.

15. GENERAL PROVISIONS

15.1 Cosmetica Etica S.r.l. reserves the right to:

a. Change or withdraw, temporarily or permanently, the thebodyshop.it e-commerce website (or any part of it, including Product images or information relating to their availability), to reflect changes in the law, make minor adjustments and technical improvements, and update digital content (provided that such content always corresponds to the description provided prior to purchase).

b. Amend these Terms from time to time. If we make changes to this information, we will let you know by updating these Terms on the thebodyshop.it e-commerce website. Your continued use of the thebodyshop.it e-commerce website (or any part of it) following such changes will be considered acceptance of them. If you do not agree to any change to the Terms, you must immediately stop using the thebodyshop.it e-commerce website and contact our Customer Care team to cancel your order and receive a refund for any Products paid for but which you will not receive.

c. Where changes are made to these Terms, your order will be subject to the Terms in force at the date and time you placed it. Copies of previous applicable Terms and Conditions are available on request by emailing: customercare@thebodyshop.it.

d. After-sales support: you can contact Customer Care by emailing the address above with any questions or concerns regarding your purchase.

15.2 Should any provision of these Terms be held to be invalid, unlawful or unenforceable, the remaining provisions shall continue in full force and effect.

15.3 These Terms are governed by the laws in force in the territory of the Italian Republic. The Court of Milan shall have exclusive jurisdiction.